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Retail 2020

A future insight report

Trends that will affect facility and property management professionals in 202o and beyond.

With 2020 on the horizon, time is running out for the retail industry to transition to a new and smarter shopping environment.


In this report, we have compiled forecasted retail trends from global resources – and we look at how these trends are set to impact the procurement and supply chain industries. 


What's inside

As well as an in-depth look at the evolving retail supply chain, the report looks at the key trends retail FMs should be aware of come 2020...

Key trends at a glance

> Faster fulfillment & customisation

Online retailers versus bricks-and-mortar retailers are battling to offer consumers the products they want, when they want them. 2020 and beyond, however, will see retailers having to further embrace technology to meet the demands of their consumers.

> Triple the transparency

‘Generous brands’ in the current retail climate have pioneered the information that consumer’s want to know about the businesses they’re buying from. The results for being transparent and open with consumers, will be staggering.

> That's retailtainment

As online retail spend continues to increase, high street retailers are under pressure to create physical spaces that are there to entertain, as well as sell. Retailers will be actively seeking suppliers that can create eyecatching displays and entertainment at peak shopping hours.

Find out how to future proof your retail supply chain in 2020 and beyond:
Download the Report